This Privacy Policy sets out how Ahrens Group Pty Ltd (“us”, “we”, or “our”) ABN 76 114 260 230 operates the https://www.ahrens.com.au website (hereinafter referred to as the “Service”) and manages your personal information
We recognise that your privacy is important to you, and we are committed to protecting the personal information we collect about you. Within Australia, the Privacy Act 1988 (Cth) (‘Privacy Act’) and the National Privacy Principles (“Principles’) which form part of the Privacy Act govern the way in which we collect, store, use and disclose your personal information. We invite you to check our website regularly for any updates to this privacy policy.
We use your data to provide and improve the services that we provide (Service). By using our Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.ahrens.com.au/terms-conditions/
The Company – Ahrens Group Pty Ltd and its subsidiaries
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Information”). Personal Information may include, but is not limited to:
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
We collect Personal Information and Usage Data from you in a number of ways, including:
Directly from you, such as;
We collect your information only by lawful and fair means. We will only collect Personal Information directly from you unless it is impracticable to do so. Most personal information we collect from you is solicited information. This means we have intentionally collected it from you. Sometimes we may collect unsolicited information, which is Personal Information we have unintentionally received. This is not a common occurrence for us. If it happens, we will determine if we could have collected it from you as solicited information. If we determine that we could not have collected it as solicited information, we will destroy the information or ensure that it is de-identified. De-identification involves removing or altering information that identifies you or is reasonably likely to do so. This would include, for example, removing your name and address.
If we do not collect your Personal Information, we will be unable to provide the goods or services or both that you request.
In some instances, you may deal with us on an anonymous basis or using a pseudonym (alias). For example, you can do this if you wish to discuss our Service. However, you cannot do this where it is impracticable. We will hold your personal information in a physical form (such as a paper file) in electronic form (such as on a computer database) or a combination of both physical and electronic form.
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Information, to Australia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information
will take place to an organisation or a country unless there are adequate controls in place including
the security of your data and other Personal Information.
We may disclose your Personal Information in the good faith belief that such action is reasonably necessary to:
The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. We will take reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. These may include both electronic and physical security measures.
We will take reasonable steps to destroy or de identify your personal Information once it is no longer needed for any purpose for which for which the Personal Information may be used or disclosed under the Privacy Act.
If you access our website, we may collect information about your connection session in the form of your IP (Internet Protocol) address and domain name. Also, our website may from time to time use cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not contain personal information per se, but they may link back to a database record about you. We may use cookies to monitor usage of our website and to create a record of when you visit our website and what pages you view so that we may serve you more effectively. The statistics and log files may be preserved indefinitely and used at any time and in any way necessary to prevent security breaches and to ensure the integrity of the information supplied by Ahrens Group Pty Ltd. Your personal information will not be released unless the law permits it or your permission is granted.
You may be entitled to access the personal information we hold about you, upon making a written request. We will endeavour to provide you with access to the personal information requested within 30 days. We may charge you a reasonable fee for processing your request.
We may decline a request for access to personal information where the Privacy Act requires us to do so. This includes circumstances where:
You may request access to your Personal Information under the heading “contact us” below.
We will need to validate the identity of anyone making an access request, to ensure that we do not provide your Personal Information to anyone who does not have the right to that information.
If, upon receiving access to your Personal Information or at any other time, you believe the Personal Information we hold about you is inaccurate, incomplete or out of date, please notify us immediately under the heading “contact us” below.
We will take reasonable steps to correct the information so that it is accurate, complete and up to date.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
We use the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy..
You can set preferences for how Google advertises to you using the Google Ad Preferences page.
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy
of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
If you are currently receiving any type of marketing or communication from us and wish to be removed from one or more of these services, please notify us immediately under the heading “contact us” below indicating which messages you no longer wish to receive.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, please contact us:
For more information about privacy in general, you can visit the Federal Privacy Commissioner’s website at www.privacy.gov.au. This privacy policy may change from time to time. The policy was last
updated on 12th April 2024.
A copy of this Policy shall be made available and it is the responsibility of management and supervisory staff to ensure that it is understood, implemented and maintained at all levels in the Company.
